Microsoft Dynamics 365 for Customer Insights

Deliver a better customer experience

Drive engagement through intelligent customer analytics. Give employees the relevant insights they need to better understand and engage with customers.



Give your frontline employees quick access to insights on how to best serve your customers—without requiring a team of data scientists.

  • Manage every data point from individual customers in real time.
  • Seamlessly integrate with familiar tools, like Outlook and Excel.
  • Connect all your data from any device, channel, or application.



Infuse big data with customer analytics to understand your customers’ needs and identify opportunities that better target marketing resources.

  • Deliver personalized, relevant customer content.
  • Cross-sell and upsell with predictive analytics.
  • Tailor experiences on the spot to increase satisfaction.



Get everyone in your organization on the same page by using a single, easy-to-reference dashboard that’s configured for marketing, sales, and service teams.

  • Connect into existing data sources—no new systems or training.
  • Enable any employee to prepare and visualize data.
  • Let employees embed customer insights into the app of their choice.

Your business—powered by Microsoft


Office 365


Cortana Intelligence

Power BI

Azure Machine Learning



Gather insights

Connect disparate data silos for a comprehensive look at your customers—collecting customer insights and interactions in one place.

Create visualizations

Create rich visualizations that illustrate your customer’s engagement and user journey in one easy-to-reference dashboard. No need to sort through numerous disparate data silos.

Engage customers

Analyze your customer’s demographics, purchase history, and interactions to deliver and fine-tune relevant offers and content using customer intelligence and built-in predictive analytics.

Monitor relationships

Strengthen your customer relationships by tracking interactions to quickly identify at-risk customers and effectively focus resources on them.

Target audiences

Identify hidden opportunities to efficiently target your marketing resources by customer needs, interests, and demographics.

Find apps that work with Dynamics 365 for Customer Insights

Do even more with Customer Insights using dozens of add-in applications from AppSource. Developed by Microsoft and our partners, they extend what you can do with intelligent customer analytics and relevant insights. Check AppSource often—new apps are added all the time.



Get started with Dynamics 365 for Customer Insights

Contact us

Chat with us live or call 905-629-3225 for help getting started.